Our Craftsmanship & Service Guarantees
We stand behind every unique creation and engaging experience we offer, ensuring your complete satisfaction.
When you choose us for your handcrafted beverage experiences – be it a DIY kombucha kit, a custom-blended tea, or a fermentation workshop – you're not just getting a product or a service. You're investing in quality, passion, and genuine care. We understand that trust is built on reassurance, which is why we've put together a comprehensive set of guarantees. From the freshness of our organic ingredients, sourced directly from small farms in the Hudson Valley, to the clarity of our workshop instructions, every detail is covered. We aim to make your journey into craft beverages as delightful and worry-free as possible, knowing we’ve got your back if anything isn’t quite right.
We’ve been sharing our love for fermenting and brewing with the Queens community for over five years now, and building strong relationships with our customers is at the heart of what we do. Our guarantees aren't just fine print; they're a reflection of our commitment to delivering an exceptional experience every single time.
How We Ensure Your Satisfaction
Freshness Assurance
All perishable ingredients, like active cultures and fresh botanicals, are guaranteed to arrive viable and potent within 3 business days of your order, ready for immediate use. We pack them with eco-friendly chill packs.
Workshop Engagement Guarantee
Not fully satisfied with your hands-on experience during one of our workshops? Let us know within 24 hours, and we'll offer a credit for another session or a full refund for the workshop portion, no questions asked.
Product Quality Pledge
Every custom tea blend or DIY kit component undergoes a triple-check inspection before shipping. If any item arrives damaged or not as described, we'll replace it at no extra charge within 7 days of delivery.
Support & Guidance
Our dedicated customer support team, available Monday-Friday, 9 AM - 5 PM EST, is here to troubleshoot any issues you encounter with our kits or recipes. Expect a response within 4 hours during business hours.
Our Guarantee Offerings
| Standard Product Guarantee Covers material defects & shipping damage. | Included |
| Workshop Satisfaction Refund/credit if not fully engaged. | Included |
| Ingredient Viability Ensures freshness upon arrival. | Included |
By The Numbers: Our Commitment
What clients say
«I was skeptical about ordering live cultures online, but their freshness guarantee really held up! My first batch of kombucha was perfect. Seriously impressed.»
Sarah L., Brooklyn«The fermentation workshop was fantastic, but I had a minor issue with one of the tools in my take-home kit. They replaced it super fast, no fuss. Great service.»
Mark D., Manhattan«I appreciate a company that stands by its products. My custom tea blend was exactly what I hoped for, and their support team was quick to answer my steeping questions.»
Jessica P., QueensFAQ
What's covered under the 'Freshness Assurance' for ingredients?
Our Freshness Assurance covers the viability and quality of all perishable ingredients, like active cultures, yeast, and fresh botanicals. If they arrive compromised or inactive within 3 business days, we'll replace them promptly.
How do I claim a replacement under the Product Quality Pledge?
Simply contact our customer support team via email or phone within 7 days of receiving your order. Please provide your order number and a brief description/photo of the issue, and we'll guide you through the quick replacement process.
Is there a time limit to use my workshop credit if I wasn't satisfied?
Yes, if you choose a credit for another workshop, it will be valid for 12 months from the date of your original workshop.
Do these guarantees apply to international orders?
Currently, our guarantees are primarily for orders shipped within the continental United States due to varying customs and shipping complexities for international deliveries.
Contact us
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